Complaints

Any complaint about the quality of service received from the members or the support staff is dealt with in terms of a set procedure. For details of this procedure click here.

You should allow us at least 8 weeks to resolve your complaint. If, however, this time has passed and your complaint has not been dealt with to your satisfaction you can refer the matter to the Legal Ombudsman.

A reference to the Legal Ombudsman should be made as soon as possible. See: scheme-rules-april-2023-final.pdf (legalombudsman.org.uk) but, in any event, within a year of the time you realised there was a concern and within 6 months of your last contact with us.

The Legal Ombudsman’s website is at www.legalombudsman.org.uk. You can contact the Legal Ombudmsan by phone on 0300 555 0333 (or from overseas on +44 121 245 3050), email enquiries@legalombudsman.org.uk or write to P.O. Box 6167, Slough, SL1 0EH.